Impulse Imports
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Product Returns

 


Impulse has vast experience in shipping items all over NZ and the Pacific and use the best freight companies available ,with an almost Nil damage rate . All products are carefully checked prior dispatch and in the unlikely event a product is faulty it will be immediately replaced ,free of charge .

Pls Note - On "Receiving "a delivery ,it is important to inspect the items as best as possible ,this includes the carton /packaging  and should there be any ripping of material or damage ,please ensure that this is clearly noted on the delivery docket eviry  is imperative you inspect your purchase on arrival. We may offer you several remedies, including, but not limited to, replacement of goods or a full refund.

pShould goods arrive damaged, or have a fault, you must contact us within 24 hours of receipt of goods order to speed settlement of claim we may ask for additional information, more detail and a photo of the damage
Note: returned goods will not be accepted, unless prior notification and arrangements have been made with us. Please have your invoice number available if phoning or quote it clearly if emailin