Returns & Refund Policy
Your purchase arrived damaged or faulty
- Please contact our customer care for assistance.
- Please retain the original packaging & invoice
- You will be requested for accurate description of the fault via email and photos/videos where required.
- This will help us and our supplier's/couriers assess the fault or damage and offer the best possible resolution
- We will validate the return and our team will guide you towards the next step of returns
- On return, we will assess the fault/damage, to approve the claim. Please allow 2-3 working days
Change of mind requests
- Please note we do not accept change of mind returns on any orders.
- Flat pack furniture once opened cannot be returned back under this clause.
- If the change of mind is approved by the management, a 10% restocking fee will be charged to the customer and also note that shipping fee will be non-refundable
General Terms
- Please contact our customer care team for any returns so we can assess and guide you through to avoid any disappointments prior to coming into the store.
- Products purchased must be used for personal or household use (non commercial) for warranty purposes. CGA does not cover Commercial products.
- Refunds will only be processed using the same mode of payment which was accepted at the time of purchase.
- Any products purchased from the "Clearance" lines cannot be returned or refunded
Additional Information
Trademe questions and emails will be answered during operating hours. Your purchase will be dispatched within 24 -48 hours (Business days) of receiving your payment. Dispatch confirmation email along with an invoice will be sent to all customers. If you need any further assistance with you purchase, we will surely assist you until the matter is resolved.
Information Error - We strive to make every piece of information as accurately as we could. In the event a product is listed at an incorrect price or with incorrect information due to typographical error. We shall have the right to refuse or cancel any such orders and refund the full amount received.