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Terms & Conditions

IMPULSE  IMPORTS LTD

 

is a New Zealand owned and operated business.

 

TRADING TERMS AND CONDITIONS:

Please read these Terms and Conditions carefully.

Ordering:
Ordering is simple. Select items that you want to purchase by adding to your shopping cart at checkout you will be clearly advised if any other costs apply. If you want to proceed with the purchase, fill in accurate delivery and payment information and your purchase will be lodged with us.


Freight:
Some items are freight free, but most have a nominal charge applicable, items with designated freight costs are clearly stated at checkout, however, furniture and large or heavier items may not have a cost listed as they will need to be calculated on a case by case basis.
Many of our freight rates are discounted for multiple purchases- the more you order the lower the freight price.


Large or heavy items:
Some items, usually larger or heavier items such as furniture, will not show a freight amount at the checkout but will instead show a message stating freight “to be advised”. In this case the price of the product only will be charged and we will contact you with a quote for the freight based on your location. We will endeavour to get the goods to you at the very lowest cost we can. Once you agree, the quoted amount will be charged and will the goods will be despatched. However, should you not wish to proceed with the purchase, your initial payment will be refunded in full.


GST
Prices listed are ALL GST inclusive.

Prices are in NZD$ and applicable to NZ only, for International sales please call us directly.

 

Delivery
Unlike many web sellers our goods are generally in stock, we can usually despatch goods within 3 working days of purchase and delivery to you can be expected within 5-7 working days. Goods will be despatched to the address given to us at the checkout. Please note PO Boxes can not be accepted. Delivery may be made anytime during normal business hours Monday – Friday and the carrier may not notify you of a delivery time. If you have a required delivery date or time, you must notify us in the “special requirements” at time of purchasing.
A signature will be required upon delivery and if no one is there to sign there may be an extra cost to arrange another delivery. Furniture and large or heavy items may need special arrangements such as a 2 man team or extra handling cost due to locations with difficult access, for example ; high-rise building, you must notify us at time of ordering to make appropriate arrangements .

The freight delivery company does not help with assembly of goods or removal of packaging.
Please ensure you inspect items well on arrival and note any damage even to packaging.
If there is any obvious or noticeable damage at the time of delivery then you must note this on the delivery document before signing.


Out of stock
Most of the time goods are in stock and available for sale, in the unlikely event of a product not being available; you will be contacted and given options including a refund in full.


Returns
Should goods arrive damaged, or have a fault, you must contact us within 24 hours of receipt of goods. It is imperative you inspect your purchase on arrival. We may offer you several remedies, including, but not limited to, replacement of goods or a full refund. In order to speed settlement of claim we may ask for additional information, more detail and a photo of the damage
Note: returned goods will not be accepted, unless prior notification and arrangements have been made with us. Please have your invoice number available if phoning or quote it clearly if emailing.


Cancellation
You may cancel orders prior to despatch. Once goods have been sent you can not cancel.


Information
Impulse Imports endeavours to relay accurate information, however, has no liability for any error that may exist and reserves the right to correct any errors, alter or amend any information, including the Terms and Conditions- at any time- at its sole discretion and without notification.


Use and Copyright
As the acceptance of these Terms and Conditions constitutes a legal contract, you must be of age to enter into such a contract and must give true, accurate information when using the website. You must not tamper or hinder the operation of the website, knowingly transmit any viruses or other disabling feature to the site. All information and imagery and content of the site is copyright of Impulse Imports and may not be copied, transferred, uploaded or distributed in any way or format , without written authorisation.


Privacy
Impulse Imports takes privacy seriously. We may collect and store basic information that will enable us to recontact you as a previous or potential new customer and add you to our database to be sent offers and marketing material. You can unsubscribe, at any time, by using the tab at the bottom of all mail outs.


Payment

Payment can be made by way off;
Mastercard
Visa
Paypal
Internet Banking -Please use your  purchase order number as the reference for all direct payment in the Impulse Imports field

Payments will appear from Impulse Imports Limited



Descriptions and Terminology
Description and terms used to describe items and their meaning;

Rustic or Antiqued; product that may have a rough or aged appearance. This is not a fault and is the nature of the finish.

2nds; this means there is slight damage, usually minor. However, if purchasing seconds you must satisfy yourself to the extent and the nature of the problem and that you are happy to accept product in said condition.


Needs assembly; some product may need some assembling; this will vary from product to product. In most cases this will be quite simple. We do our best to present our products accurately as possible with description and image. However you should be aware and if inanyway unsure, please check with us prior to purchasing.

Colours of image may vary depending on your computer screen.


Title of goods
Title of goods remain with impulse Imports until goods and all costs have been paid in full



Disclaimer

Your use of this website (including the purchase of any goods from the website) is conditional upon your acceptance and compliance with these Terms and Conditions.
Impulse Imports does not make any reparations or warranties, of any kind whatsoever, the company, its employees, directors, associates or suppliers are not liable for any loss or any situation arising from use of this site
These terms and Conditions constitute a legal agreement, if you do not agree with any of these terms and Conditions please do not use this site.
Your use of the site constitutes your acceptance and agreement to these Terms and Conditions in full.